.Q#1: Due to COVID-19, Can I still purchase from your website?

Yes, we’re still open 24/7 to accept orders worldwide.  However, please keep in mind that your delivery time frame could be longer than normal. 

If your order hasn’t arrived within the estimated delivery times, please contact our support team at sharleaubeauty@gmail.com. 

If your order hasn't arrived within 60 days of the date of the original purchase, contact our support team for a full refund on your purchase.

Q#2: How do I contact Customer Services?

Our Customer Service Team is working as hard to respond to everyone as quickly as possible, you can mail us, but we are currently experiencing a delay in getting back to everyone due to the rise in requests in response to the COVID-19 outbreak.

Q#3: Where is my order confirmation?

Once you’ve placed an order with us you’ll receive an order confirmation via email to the address provided. If you did not receive an email, please check your spam / junk folder and double check you entered your email address correctly. If you still found no mail then contact us.

Q#4: What payment methods do you accept?

We accept payment from debit or credit cards - American Express, Discover, VISA, Mastercard, Maestro, Cirrus, as well as payments made by PayPal, Amazon Payments, and Apple Pay.

Q#5: Do you sell gift cards?

No, we don’t sell gift cards.

Q#6: Can I track the status of my order?

Yes, you can. Along with your order confirmation, once your order has been shipped, a tracking number will be sent over to you so you can track your order.

Q#7: Do you offer student discounts?

No, we don’t offer a student discount.